LIVECONTEXT for reliable company decisions

Saarbrücken, 19th April 2010 – Even the most impressive key business figures for company management are of little use if the data they are based on is inaccurate or incomplete. “Data quality is an important parameter for a company’s success”, explains IMC CEO Dr. Wolfgang Kraemer. "The Electronic Performance Support System LIVECONTEXT maximises the efficiency of data entry through its context-sensitive support, thereby creating decisive competitive advantages for users."  The new release, which is now available, has an additional impressive SAP connection and we have integrated the IMC authoring software LECTURNITY.

Company data must be complete, precise and reliable. However, according to research carried out by the “Business Application Research Center” (BARC) in Würzburg, this data is often in disorder. According to a survey of 111 SAP users in German-speaking countries, 47 percent considered their data quality to be just “average”, while almost a quarter stated that they had missed sales targets due to these shortcomings. In release 2 of LIVECONTEXT, the platform support for SAP users in particular has been further improved so that companies can make full use of the potential of consistent data. 

More impact through product integration 
LIVECONTEXT, awarded the “IT Innovation Prize” just several weeks ago, is based in the principle of context-sensitive support. This means that the software completely scans the respective application with all of its windows, fields and entry masks in order to provide the user with support at critical points when it is actually required. This support may take the form of simple text documentation, or also short videos, animations, podcasts or interactive learning units. But how is this content created? In new LIVECONTEXT, this is dealt with by LECTURNITY, the successful IMC AG authoring tool. Almost undiscernibly and without the user needing to put effort into becoming acquainted with LECTURNITY, they can create the required learning sequences from the LIVECONTEXT mode and administrate them in the media library, another new feature.

 
LIVECONTEXT “understands” the software
Business processes and software systems are constantly subject to adjustments. Software support based on the simple “filming” of screen masks therefore requires a complete revision of the produced learning material if there is no more than a minor adjustment to the application software. In contrast, LIVECONTEXT works with field-specific information. In the event of upgrades or release changes, the required support for the changed areas can be precisely and quickly amended at a low cost. Complete reviews are no longer required and the context-sensitive support is always up to date. “With the new LIVECONTEXT, inaccurate data and the resulting loss of turnover, increased costs and uncertain, frustrated employees are a thing of the past", assures Kraemer.