Electronic Performance Support: an effective approach to user acceptance of new software roll-out programmes
Research shows that formal training can only address around 20% of what needs to be taught and that after 24 hours learners can recall only around 30% of what they have been taught. So if not enough is taught and retained, frustration, mistakes and a lack of confidence may result. But which learning methods are appropriate for software roll-outs? This whitepaper give the answers.