LIVECONTEXT for CRM and Microsoft Sharepoint
A business process normally involves several software systems. Classic training only concentrates on the procurement of application knowledge for specific and individual applications. LIVECONTEXT trains whole processes by providing help instructions within the live application for all software systems involved in the process.
A typical sales process could be as follows:
A sales representative has generated a lead. He/she must subsequently create the sales opportunity in the CRM system, prepare a quote - for example in WORD - and store this centrally on a SharePoint Server.
LIVECONTEXT provides context-oriented help instructions for the individual applications on the one hand and on the other guides the employee through the specific business process.
Advantages at a glance:
Correct execution of critical business processes
Continuous end-user support also beyond the rollout
Reduction of help desk inquiries