Workplace Performance Services: more than just Training

In her new blog post Jane Hart writes about the difference between formal training solutions and the goal to support people to do their work correctly.

She explaines that many training departments just focus on designing, managing and measuring learning activities and thus forget that training is more than just providing courses and infrastructures.

In her opinion training has to focus on performance and on the fact that the workers have to be supported continuously in the workflow.

Nevertheless training isn’t completely obsolete and one single right solution to train and support people does not exist. Training professionals rather have to find their own mixture between formal learning and performance support.

IMC offers both approaches and helps you to combine formal training activities with context-sensitive performance support.

With its Learning and Talent Management System CLIX IMC displays the design, the organization and the administration of formal training events.

In addition to this the Performance Support System LIVECONTEXT supports the users with small learning units, while they are working through a special business process. The information provided exactly focuses on the application and the concrete process steps the user is dealing with.

In combination these two tools establish a solution to integrate formal and informal training and help you on the one hand to qualify your employees and on the other hand to support them directly and continuously in their daily working processes.