Swiss hospital works with LIVECONTEXT
Kantonsspital Bruderholz (KSB) has decided to take advantage of the benefits provided by LIVECONTEXT for its future delivery and resource management. IMC AG’s "Electronic Performance Support System" will be implemented for the production and administration of patient schedules. Over 1500 employees at the hospital and many rooms and medical devices must be integrated into the system. "Operation dates, treatment rooms and expensive therapies must be coordinated according to requirements and those services provided must be correctly identified" explains KSB project manager Regina Thüroff.
Until now, KSB has managed training for this complex resource planning software with the help of Web-based training (WBT). The cost of this training was immense. Of particular concern were the high costs for search processes used to find the correct learning sequence within the comprehensive WBTs. "Our colleagues no longer need to search for the correct topic in the WBT as they can find the information directly using the current hospital software display. This will increase usability and efficiency", comments Thüroff.
LIVECONTEXT allows learning to be integrated into the workplace and provides knowledge exactly where it is required: within the respective application, as part of a concrete working process and with no media transfer. LIVECONTEXT recognises all windows, screen forms and data entry fields during application and provides the required support at precisely these critical moments.
Precisely tailored "learning on demand"
This could take the form of multiple-choice boxes, automated input assistance, saved plausibility checks, e-learning modules, work instructions, podcasts or complete training documents. The users themselves decide the scope and intensity of the knowledge being provided. Unnecessary storage of learning content is thereby avoided, having been replaced by "learning on demand". The context-specific courses provided can be accessed directly as required without the user leaving the respective software and working environment. "A person who is able to access the right support at the right time and place will make fewer errors" explains Dr. Wolfgang Kraemer, CEO of IMC AG. "LIVECONTEXT therefore significantly increases user acceptance and ensures that the investments in software systems are actually worthwhile."
IMC AG’s software support is currently being implemented at KSB. “Thanks to LIVECONTEXT, the expertise of our employees in the use of planning software is improving even further and will therefore directly contribute towards the high medical and care-giving quality which Kantonsspital Bruderholz have been providing for over 30 years”, Thüroff is pleased to say.
About Kantonsspital Bruderholz:
Kantonsspital Bruderholz has 430 beds, divided into 10 wards. The hospital offers "extended basic care", i.e. up to 95% of cases can be treated here. Various institutes and clinics with designated expert staff provide this treatment. Acute medical treatment, rehabilitation and care are all brought together under one roof. This combination is unique in the Basel region.