Don’t you know that: As part of a software implementation project, a large number of employees must be trained in a new system. What often sounds uncomplicated in the planning phase of the project, can however become a costly undertaking in reality. Travel costs, training times and lost work time associated with the project are identified as extraordinary cost drivers.

Additional to that, after 24 hours learners can recall only around 30% of what they have been taught in a classroom training session. So, why not train the employees directly on the system, which is precisely where they work with the software and require specific information on certain applications? This is where LIVECONTEXT comes in:

Provides expert help, immediately:

If, for example, it is unclear what must be entered into a free-text field during the maintenance of master data in the CRM system, LIVECONTEXT displays the required information and provides the opportunity for more in-depth explanations in the form of videos or web-based training.

Works across applications:

If you would like to provide assistance for several software applications, LIVECONTEXT is the perfect tool to do this. LIVECONTEXT detects which application the user is working in and displays only the appropriate content.

Checks your data entries in real time:

For certain elements, like for example telephone or article numbers, often only specific entry formats are permitted. LIVECONTEXT displays during input whether your data are valid or not for the corresponding field.

Creates training material and demo documents:

LIVECONTEXT contains extensive screen recording functions. Thus, training material, simulations and webcasts can be created and used as additional learning components.

Adapts quickly:

The required help function can be edited with just a few clicks of the mouse and thus be adapted to meet new training requirements or modified user interfaces.